a value-added billing service

We started off working side-by-side with a small private practice in North Idaho, growing our billing services along the way. We are a grass-roots operation that desires nothing more than to build a trusting relationship with our clients through our excellent services.

Our vision is to develop meaningful client relationships through skilled knowledge and experience that results in excellent Revenue Cycle Management from start to finish. Let us add value to your practice by taking on your billing!

What Drives our Service

Choosing a billing service can be a big decision. We don’t want to make it any harder than it already may be. Here are the values and priorities that we bring to each of our clients.


We are Reliable

Our team pays attention. We emphasize working hard and doing our service with accountability and open communication. Building trust is at the top of the list for us, we keep saying it because it is at the core of our who we are! We quickly and efficiently move on your billing so that you can have confidence by prompt payment. We know that if we don’t do our job then you don’t get reimbursed for your services! We keep up to date as industry standards change, we provide helpful billing metrics catered to your needs, and we desire to earn your trust as we provide consistent value to you practice.

We are Complete

We follow through on every claim, every time, from start to finish. We want to deal with insurances and payers on your behalf, and we want you to rest easy knowing that we are working for you. Our services enter into the patient cycle early on so that we can make sure patient demographics and eligibility requirements are accurate as we file claims. We don’t consider any reimbursement a lost cause, either. We will pursue every avenue we know to make sure that you get the most out of your services and that every claim is followed up on efficiently.

We are Local

Your practice is local and your clients are local, so we believe that the services supporting your practice should be, too. We’re community members that you would recognize at your local coffee shop! We love this community and desire to see it healthy and supported as it grows. We want to help bring some of that support by serving practices like yours that provide needed care for so many people. We personally work with each practice, so you'll know your billing specialist and will be able to contact them when needed. Our reputation matters because we’re your neighbors, and we’ll do our best to serve you competently and kindly.

Meet Our Team

Raven Billing is owned and operated by a husband and wife team based in Coeur d’Alene, Idaho.

We have a passion for the people and homey culture of North Idaho, and have loved being involved in the community since we moved here in 2011. Lauren has been providing medical billing services for 8 years locally, and is the mastermind behind what we do at Raven Billing. Zach came onto the team in 2020 and works part time as a minister in the area, too. We have two little boys who bring so much energy to our lives! We look forward to using our skills and passions to support the service you bring to our community!

 
Lauren PenstonBilling Specialist

Lauren Penston

Billing and Accounts Specialist

Zach PenstonInsurance and Accounts

Zach Penston

Insurance and Mental Health Specialist